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Contact Us

Contact Us

Customer service is important to us here at Planet X so if you have a question about a product, you'd like to place an order or if you'd like some advice about any of our products or services, feel free to contact us.

If you'd like to know more about placing an order, take a look at our ordering online page.

We also have a help page which covers a lot of the more common questions, plus a delivery & tracking page if you'd like to know more about our delivery policy or how to track your order.

TALK TO US ON LIVE CHAT

Prefer to talk to us on our live chat service? Click the link on the left side of the screen

GIVE US A CALL

If your enquiry is urgent or if you'd rather speak to a real person, why not give us a call? We have a dedicated team of customer service experts on hand to help you out.

Telephone: +44 (0) 1709 38 66 66

Lines are open 8am - 6pm Monday-Friday (10am-6pm Thursday).

If your enquiry relates to an existing order, please have your order number ready.

VISIT  OUR SHEFFIELD STORE

Our Sheffield showroom is one of the largest bike shops in the UK and we have over 100 bikes on display. Come and say hello, take a good look around at our unique range of bikes, components and clothing, and maybe have a coffee while you're at it. The Sheffield store is open seven days a week to help you fulfill all your cycling needs.

For more information, opening times, map & directions, visit our stores page.

SEND US AN EMAIL

The easiest way to contact us is to drop us an email using the form above. Simply fill in your details and your message, and we'll aim to get back to you within 1 working day. If your enquiry relates to an existing order, please include your order number.