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Help

Welcome to our Help page. We try to make things as clear as possible on the website, but we understand sometimes questions still arise. 

I NEED HELP:

I HAVE A QUESTION ABOUT MY ORDER

HOW CAN I PAY FOR MY ORDER? HOW MUCH DOES IT COST TO ORDER FROM YOU?

I HAVE A QUESTION ABOUT YOUR BIKES

I HAVE A QUESTION ABOUT YOUR OTHER PRODUCTS

I HAVE A QUESTION ABOUT AFTER SALES SERVICES

CAN I ASK ABOUT YOUR GIFT VOUCHERS?

I HAVE CREDIT ON MY ACCOUNT, HOW CAN I USE IT?

If you have credit allocated on your account you need to contact our Customer services team with details of order, delivery address and previous order number.

DO YOU SPLIT WHEELSETS?

We are unable to split wheelsets down to be sold as individual wheels.

I'D LIKE TO BUY AN ITEM WHICH IS SHOWING OUT-OF-STOCK, DO YOU HAVE ANY?

The website has a live feed to our warehouse. If the website is showing no stock, the warehouse has no stock. If we are expecting new deliveries of an out-of-stock product, the arrival date of new stock will be displayed on the website.

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