Help

Welcome to our Help page. We try to make things as clear as possible on the website, but we understand sometimes questions still arise. 

I NEED HELP:

• With a warranty question
• To return an item
• To track my order or find out about delivery - How can I contact you?
  

I HAVE A QUESTION ABOUT MY ORDER

• When will I receive my order? - Where is my stuff?
• I've just placed an order but now I want to order something else. Can I have it sent out with my existing order?
• Can I change the details of my order or add new items?

HOW CAN I PAY FOR MY ORDER? HOW MUCH DOES IT COST TO ORDER FROM YOU?

• How much does it cost to ship my order?
• Are you part of the Cycle to Work scheme? View our current Policy
• I have credit on my account, how can i use it?

I HAVE A QUESTION ABOUT YOUR BIKES

• Can i fit 650b wheels on my 700c Bike
• Can I upgrade my bike using components not on the customise list?
• I've chipped my frame. Do you sell touch-up paint?
• I already have a set of wheels. Can you build a bike for me without wheels?

I HAVE A QUESTION ABOUT YOUR OTHER PRODUCTS

• I only need a front wheel. Can you split a pair down and just sell the front?
• I am looking at purchasing this item but the website is showing sold out. Do you have any in stock?

I HAVE A QUESTION ABOUT AFTER SALES SERVICES

• Are my items covered under warranty?
• How do I return an item to you?

CAN I ASK ABOUT YOUR GIFT VOUCHERS?

• How do I purchase a gift voucher?
• What denominations do you offer?
• What if I want to order more than one gift voucher?
• How are gift vouchers delivered?
• What if I lose my gift voucher?
• What is the delivery timescale for gift voucher orders?
• Can I redeem my Vouchers online?
• I've found some old credit vouchers. Do you still accept these?
• What if my order is for less than my voucher?
• What if I need to return the items I bought with my voucher?

I HAVE CREDIT ON MY ACCOUNT, HOW CAN I USE IT?

If you have credit allocated on your account you need to contact our Customer services team with details of order, delivery address and previous order number.

DO YOU SPLIT WHEELSETS?

We are unable to split wheelsets down to be sold as individual wheels.

I'D LIKE TO BUY AN ITEM WHICH IS SHOWING OUT-OF-STOCK, DO YOU HAVE ANY?

The website has a live feed to our warehouse. If the website is showing no stock, the warehouse has no stock. If we are expecting new deliveries of an out-of-stock product, the arrival date of new stock will be displayed on the website.