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How to order

Ordering from us is super easy, we allow you to review your orders as you shop, so you won’t get any nasty surprises at checkout. If you’re unsure about how to go about ordering your items, have a read below...

Adding Items to your Basket 

  • Browse the website to your heart's content. We have new sale items and special offers every day - so keep checking back.
  • Click on the products picture / title to take you to the product page.
  • Take note of the product options for size / colour / quantity, select where appropriate, and don't forget pedals if you are ordering a bike
  • Once you’re happy with your selection, click 'Buy Now' to add the product to your basket
  • View your basket content by hovering your cursor over ‘Item’ on the top bar (next to ‘Basket’) a drop-down menu will reveal what’s currently in the basket. You can also view the basket total, as well as delete items.
  • At this point you can go straight to checkout, view the contents of your basket, or continue shopping.
  • Click on 'Checkout' either in your basket drop-down menu or on the navigation bar at the top
  • You will be prompted to 'Log In' to your Planet X account; if you have not registered with us yet, please follow the simple and quick registration process which will enable us to process your order
  • Here you will see the 5 simple steps which you will take to finalise your order
  • Billing Information - choose your billing address from the menu or add a new address
  • Shipping Information - select the delivery address from the drop-down menu, or select 'Ship to a different address' to add an alternative
  • Shipping Method - select shipping method. The freight charge will then be displayed in your basket For more delivery information and international shipping charges, click here
  • Payment Information - select to pay by credit card or Paypal. You may then enter your payment details
  • Order Review - here you can see the details you have given, what your order contains and how much it will cost. Accept the Terms and Conditions and place your order!  There, all sorted!Checkout 



We aim to make the ordering experience as simple as possible, but we're aware that issues do arise from time to time. If you have any questions and queries, please contact our customer service team.

or, contact us via our contact us page

When placing your order, please provide full contact details: email AND telephone number. Failure to do so may result in your order being delayed, or in some instances being returned to Planet X. Contact details must be provided for all orders.

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