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Free Returns on clothing



Free UK returns on all clothing orders above £5 are available using Collect+ returns service. Items need to be in a sellable condition, i.e, must be unused, labels attached and not washed. Must be returned within 28 days of purchase.

This service is only available in the UK

To source your Collect+ label, please contact our Customer Service Team here, they will provide you with your returns label as quickly and efficiently as possible. 


REFUNDS

As soon as we receive your returned items, we’ll process them and give you a refund if you are within 28 days. If items are returned outside 28 days a credit will be applied to your Planet X account. We aim to refund you within 14 days of having received the returned item.


EXCHANGES

We don’t offer free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order! 


PROCESS

Please contact our Customer Service Team to receive your Collect+ label.

Fill out the Planet X Returns  form in Full

Be sure to input your name and address details along with your order number and items you wish to return, as we will require this to process your return.

Place your returns form in your parcel along with the items you are returning.

Stick the Collect+ returns label on your package.

This will have been in the packing with your clothing item or you can request it from our customer services team.

Drop it off at your local Collect+ store.

Check the Find a Store tab to check which stores accept which partners.Keep the receipt and track your return online.

For more information on how to use Collect + for your returns visit the Collect + Easy Returns

PLEASE NOTE:

DO NOT TRY TO RETURN ITEMS OTHER THAN CLOTHING USING YOUR FREE RETURNS FORM.

Footwear, Eyewear, Helmets and items under £5 are not eligible for a free returns label

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