Great service , great company , top top bike

Great service.. I wasn't sure what size was best, one phone call and all sorted. The bike arrived sooner than scheduled, which was a bonus.

Great looking bike, when I saw it was on offer I couldn't resist. I certainly wasn't disappointed, just a few adjustments and it was good to go out of the box. I was expecting a pretty uncomfortable ride, but the geometry was spot on, I was able to do 50 plus miles nearly all on the drops. Nice stiff ride with good power transfer. Great groupset, especially the carbon Chainset. Never used sram before, so took a while to get used to as I'm used to shimano, but it provides really smooth, precise changing. All in all a great bike for the money.

Excellent bike! Everything you could ask for

Superb bike and outstanding value for money

I was lucky enough to get this bike at 1300 with Sram force. I actually really liked the bike . However it came with the wrong chainrings which was handled fairly well and a mutual agreement was had, however the bottom bracket had a problem from the first ride . I Was messed about trying to get this changed I had stripped and re-greased and tightened pretty much everything on the bike , I was then requested to take it to a local bike shop which I did but was then told that they no longer wanted that and to return it to them instead , which took 3 weeks and the bike was returned damaged. So sent back again and after waiting 3 weeks and no sign of the bike, I phoned to be told " oh wee didn't know why the bike was in the warehouse we'll order in the parts". To get to this point was over 100 emails back and forth and too many phone calls to count. Each time getting fobbed off and passed from pillar to post . In the end I managed to get a refund this was after being promised I would but again had to phone back 3 further times . I would say if you live nearby the warehouse get this bike as you can deal face to face as it is good for the money I paid . However planet x are the worst company I have ever had to deal with Out of the 17 weeks I owned the bike planet x had it for 7 of those weeks and counting. It is a shame I liked the bike but as planet x are this unprofessional it was not worth the risk, as I essentially lost a summer if riding for a problem that would have taken 1 hr to fix. I even ordered other items from them during this saga which went missing in the post and that was dealt with even worse.I honestly did not think that was possible.

Bad

Great service as always !

Great bike very fast once vision team 30 wheels taken off and replaced. If you can afford it go for vision metron 40's or 55's the 30's are a solid enough buget 'winter' wheel but they weigh a ton !! Other than that a great bike.

Great help from live support

Horrendous experience from start to finish, this is the second bike I have bought from Planet X and most definitely my last. Sales started by building a bike that wasn't fit for purpose, bikes weren't ready when we drove from London to Sheffield to pick them up and everyone pointed the finger at someone else. Long and short of it is that they don't seem to care about their customers and will happily take your money. It's extremely disappointing but in the future I will be using Ribble, Canyon or another competitor. Just to add extra salt in the wound when officially complained (we were offered compensation at one stage as planet X had screwed up so badly) the response was unsatisfactory. Very disappointing service overall.

Sales assistant in Barnsley shop (Ben) really helpful. Gave good advice. Helped with fitting.

Excellent bike. Great value for money. Lightweight. Fast. A great ride.

Great service - 1st class

Words don't do this bike justice - Brilliant bit of kit

Bike is very fast.was very surprised the difference between my Specialized which I've had for 3 years. 1st time using SRAM taking a bit of getting use to but getting there.

Alex was superb really good help.

Brilliant bike, very light, excellent SRAM Force 11 group set and brakes. Well finished and looks the part.

Excellent service and a special mention to the guy in the showroom who was very helpful.

pleasantly surprised with the bike, bought it as a decent commuter, pretty light, decent quality, pretty fast! Big chain rings and a small cassette so check out the gearing if you want to do serious hills.