Tried to cancel the order.

Poor

Excellent fit, replacing is very easy

costly bit of kit but vital to the bikes function. no option to buy third party part

Great price and very easy to place the order, slight issue with damage but not a fault of planet-X but was helped none the less

Wrong part came first but very helpful to order the correct part and to return it. Very good

Some else fitted it and I don't think there was any problems

Placed an order for Tomac Lone Mesa, emailed and phoned several times to ask about altering it, no response. Finally spoke to someone who 'guaranteed' my queries would be handled. They weren't and the bike was dispatched (a week later than I was told) without the changes. Bike was delivered fully built, rode it and the back wheel came loose bending the mech hanger.Subsequent emails asking about a replacement mech hanger fell on deaf ears until finally someone replied saying they had none .....3 weeks later they finally have them in stock, 23 for a replacement when in my opinion it should have been FOC as the bike build was to blame. Have recently seen an almost identical bike to mine on Planet X branded as a different make - for 600 less than mine RRP'd at!! Contacted PlanetX to ask what the difference was between the 2 bikes to be told basically a paint job, then I enquired why the Tomac was RRP 600 more than the On-One, was told the On-One was in a sale but had no returned to full price, that's not what the add said! it said RRP was 600 less than my almost identical bike, ripped off. Wont touch Planet X again. Terrible communication, terrible response times and poor customer service. Shockingly bad!

Its just a hanger Theres not really a lot to say about a hanger is thee lol

Cant fault the lads on customer service , i rang up ordered me part without any problems at al an he even discounted it an sent it for free, top notch tganx again px

You're screwing people over. I love planet x. I've got two of your bikes and quoting me 44 quid to deliver a small piece of aluminium is absolutely disgusting. So much so, my next mountain bike will be a main brand instead of you.

Perfect. Can't fault them

As Above

Are what they are. Saves breakimg your frame.

Little slow on posteage for what your getting charged

I had some questions/issues regarding the delivered product, but after delivering the bike/getting my money, they does not seem to be too interested int he customer anymore. Which is bad, very bad....

Not used this yet as it's a spare and I really hope I don't :) If I do I don't see what issues I could come across.

Tutto perfetto. Un grazie particolare a Scott!!!

As Above

Excellent