Buying a bike from Planet X is unlike most other bike shops. Every bike we sell can be customised to suit your needs - so if you need a longer stem or wider handlebars, or if you want to change the gear ratios, we'll be happy to do that for you.
Where other companies are happy to sell standard builds of bikes pre-built by robots in some anonymous factory, we're proud to offer a custom service. We know that getting our hands on the bike and doing it the old fashion way guarantees quality. We think this is the best way to ensure you get the right bike for you, and you can be sure that the bike has been fully built and checked by an expert.
From box to bike
Once your order is placed, your custom bike is hand-built by Cytech trained technicians in our Sheffield (UK) workshop. Your bike is fully built, checked and signed off before being dispatched in a custom-made bike box. We keep you informed every step of the way.
How to order a bike
What happens next?
Remember that your bike will be built to order, which is a good thing. It does mean that we won't ship your bike immediately, but we know from our long experience that it will be worth the little extra wait. We will keep you informed every step of the way so you know when your new bike being built.
- We contact you once your bike is planned into our build schedule. At this point we will give you a bike build (birth!) date.
- Your bike is built in its entirety by an experienced technician.
- We contact you to confirm that the bike will be shipped or is ready for pickup.
- Your bike is shipped via our trusted international courier service.
- Aftercare starts - we like to contact customers a short while after their bike has been delivered to ensure everything is well.
I have a question about your bikes?
Can I fit 650b wheels on my 700c bike?
If a bike has been designed for taking 650b and 700c wheels then we will mention it explicitly in the product content. If you don’t see it mentioned that means the bike was not intended for 650b wheels and we didn’t try it.
Ahah, but will they fit?
If you have the correct axle type, the correct hub spacing, the correct brake type and a rim that is the same thickness as the 700c wheel it replaces then yes, technically it will fit. But that doesn’t mean that it won’t handle like a bag of spanners and that you’ll not be scraping your chainrings over every spec of dust that you ride over because your BB is now too low, and your geometry is all messed up.
Can I upgrade my bike using components not on the customise list?
Bikes can only be upgraded with parts from the customise list for that bike. However, there is usually a good selection of parts and upgrades to choose from.
I've chipped my frame. Do you sell touch-up paint?
Unfortunately, we don't currently sell touch-up paint for our frames and we cannot supply RAL codes for the paint colours we use because our suppliers use a different system. The best thing to do is to take a sample of the paint to a local paint supplier and ask them to mix the colour.
I already have a set of wheels, can you build a bike for me without wheels?
Unfortunately, we are unable to build bikes without wheels. For safety reasons, all our bikes must be set up as ready to ride by our trained mechanics