30 Day Ride Guarantee
At Planet X Your new bike has been designed, assembled, and packaged by riders, for riders, just like you. We’re confident that you’ll love your new bike. But we also know that sometimes, something can be not quite as expected. Maybe you aren’t sure that you bought the right size or colour. Perhaps the model just isn’t right for you. Or maybe your circumstances have just changed. That’s why all brand-new Planet X / On-One / Titus & Holdsworth bikes come with our 30-Day Ride Guarantee.
We encourage you to assemble, fit and ride your new bike. We know that every ride is unique, so we’d suggest sticking to your local dry roads or well know trails. Wear your usual cycling kit, pedals, and shoes. You’ll know quickly if anything has not met your expectations. And if so, original owners may return their bike for a full refund. This can be done at any point within the first 30 days after delivery, provided the bike is returned in like-new condition. Bikes returned with visible, and/or significant signs of wear may be subject to a restocking fee.
30-Day Ride Guarantee Process
1. CONTACT CUSTOMER SERVICE
2. AGREE ON A COLLECTION DATE & RE-BOX YOUR BIKE
3. X WORKS INSPECTION
Band B: Bikes returned within 30 days, that are assessed as re-saleable in a clean and like-new condition will receive a full bike refund. Don’t worry, a little bit of dust on the tyres is ok!
Band C: Bikes returned within 30 days, that are assessed as re-saleable but are unclean, damaged, showing excessive wear or poorly packed may result in up to a 15% re-stocking fee. This deduction is based on the full bike value as per the original sales order.
Band D: Bikes returned within 30 days, that are assessed as not resaleable, being severely unclean, damaged, or showing severe excess wear may be refused refund entirely.
Bikes incorrectly packaged or insufficiently packaged may result in a restocking fee or refusal of return, please make sure loose parts are secured and that components, wheels or frames are not rubbing against each other
SIGNS OF EXCESSIVE USE
Worn and used drivetrain components may result in a restocking fee, we will check for scratched and worn chainring teeth, chain wear, derailleur wear etc.
EXCESSIVE WEAR AND DAMAGE
Scuffs and signs of excessive use on components and frames will result in a restocking fee. this includes scratches, scuffs and dents on any component
DIRTY OR WORN COMPONENTS
Bikes clearly ridden in adverse weather conditions and not returned in like-new condition may be subject to a restocking fee or refusal of return. Bikes must be clean on return.