Who are we?
Founded in the UK's Steel City, Sheffield, Planet X has been designing and building bikes for over 30 years. As cycling advocates and enthusiasts, we want to encourage as many people as possible to experience the joy of riding a great bike without paying hugely inflated prices.
Why choose Planet X?
Hand built in South Yorkshire
Planet X bikes are assembled by hand in the UK by our cytech trained mechanics, Every bike is rigorously checked and packed with care by our expert packing team to ensure that your bike arrives ready to ride straight out of the box. Because we know how exciting new bike day is, whenever you order a custom-built bike from Planet X our service team is on hand to make sure everything is perfect on arrival.
30 day ride guarantee
At Planet X, your new bike has been designed, assembled, and packaged by riders, for riders, just like you. We’re confident that you’ll love your new bike. But we also know that sometimes, something can be not quite as expected. Maybe you aren’t sure that you bought the right size or colour. Perhaps the model just isn’t right for you. Or maybe your circumstances have just changed. That’s why all brand-new Planet X / On-One / Titus & Holdsworth bikes come with our 30-Day Ride Guarantee.
Easy to Reach Experts
Our bike-obsessed customer care experts are available to answer your queries 7 days a week. Whether you need help to decide which is the right bike for you, technical advice, sizing advice or just need some information on your order. We’re always on hand to help!
Planet X Video Support
Expert instruction given at your pace, at your convenience, in your own home.
For in-depth technical advice, our expert mechanics are on hand Monday-Friday to help talk you through any technical query you may have. We will go through step by step, with a one-to-one live video demonstration for any troubleshooting, repair and upgrade queries.