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Contact Us

Contact Us

Need a quick answer to something? Check out our FAQs help page, which covers everything from your account, to bikes and components.

If you can’t find what you’re looking for, support through Planet X Live Chat is on-hand to help with any queries including technical bike questions and help with your order. 

Information on specific queries is available via links below:

• For help with how to make an order on our website, visit Ordering Online

• To find out about couriers and postage in the UK and internationally, see Delivery & Tracking

• For help with how to send in item back and our returns policy, visit Returns

• To find out about the Planet X warranties and replacements, go to Warranty

• To see more about the finance options that we offer, visit Bike Finance

• For a guide on ordering a bike exactly as you want it, go to Bikes Built To Order

 

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