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Contact Us

Contact Us

Customer service is important to us here at Planet X so if you have a question about a product, you'd like to place an order or if you'd like some advice about any of our products or services, feel free to contact us.

If you'd like to know more about placing an order, take a look at our ordering online page.

We also have a help page which covers a lot of the more common questions, plus a delivery & tracking page if you'd like to know more about our delivery policy or how to track your order.

VISIT  OUR SHEFFIELD STORE

Our Sheffield showroom is one of the largest bike shops in the UK and we have over 100 bikes on display. Come and say hello, take a good look around at our unique range of bikes, components and clothing, and maybe have a coffee while you're at it. For more information, opening times, map & directions, visit our stores page.

SEND US AN EMAIL

The easiest way to contact us is to drop us an email using the form above. Simply fill in your details and your message, and we'll aim to get back to you within 1 working day. If your enquiry relates to an existing order, please include your order number.

Please carefully enter your email address.

After sending the form, you’ll receive a confirmation ticket back from us.

If you don’t see this, check your spam box.

If it’s still not there, please check you’re entering the email address correctly and try again.

If you’re still experiencing problems, please email [email protected]uk including details of your query, sales order number and contact phone number.

PLEASE NOTE: Sending multiple tickets will combine them together with a time stamp of the latest time of contact and can result in your ticket response being delayed

LIVE CHAT WITH ONE OF OUR ADVISORS
Live Chat


(this service is available during between 8am and 4pm, Monday to Friday)

BY POST:

Planet X Ltd, 38-41 Waddington Way, Rotherham, South Yorkshire, United Kingdom, S65 3SH