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Contact Us

Need a quick answer to something? Check out our FAQs help page, which covers everything from your account to bikes and components.

Do you still Need Help? Hit the Support button in the bottom right or 

If you can’t find what you’re looking for, support through our Chat facility is on-hand to help with any queries including technical bike questions and help with your order. Click the Green Support Bubble in the bottom right. 

or Email Us with your Query

Information on specific queries is available via links below:

• For help with how to make an order on our website, visit Ordering Online

• To find out about couriers and postage in the UK and internationally, see Delivery & Tracking

• For help with how to send in item back and our returns policy, visit Returns

• To find out about the Planet X warranties and replacements, go to Warranty

• To see more about the finance options that we offer, visit Bike Finance

• For a guide on ordering a bike exactly as you want it, go to Bikes Built To Order

Email Us with your Query


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