STEP 1 -
Choose your Bike and Accessories
Register a login at Planetx.co.uk and select your bike and any extras you want to include. Make a note of the order total including delivery costs (the easiest way to do this is to take a screenshot of the basket).
STEP 2 -
Apply for your Certificate
Visit Cycle Solutions, note your basket value and follow the steps to receive your Unique Order Number and Redemption Code. (You may need to do this via your employer)
STEP 3 -
Redeem your voucher
Contact us with your:
Order reference and Redemption code
A screenshot of the bike in your basket.
STEP 4 -
Get your bike
Once you've redeemed your voucher your order will be processed and the Planet X Team will provide you with a build date.
Because Cycle to work does not necessarily have a value limit, your order total (including delivery) must match your voucher value total.
Even though the Cycle to work doesn't have a limit, it is important to note that it is at the sole discretion of your employer, as to whether they will allow purchases over the value of £1000 to be made on the Cycle to Work scheme and you should check with your employer what their current policy is.
You must spend the full value of your Cycle to work voucher. We are currently unable to refund any remaining credit left on a voucher after a transaction is made. This means that unless you spend your entire voucher value when you make your purchase, our system will automatically match the basket total to the full voucher value.
Don’t forget Cycle to work scheme is not limited to bikes! This means you can save money on everything you need.
This could mean a new bike plus all the accessories to go with it, like a helmet, clothing, or bike lights, it’s up to you! (exceptions: GPS ride trackers and navigation devices, Bike racks for cars, Cameras, Turbo trainers or rollers, Gift cards, Nutritional products / foodstuffs, Power meters, Headphones.)
Your Cycle to work scheme voucher can be used on bikes and cycling accessories with exception to: GPS ride trackers and navigation devices, Bike racks for cars, Cameras, Turbo trainers or rollers, Gift cards, Nutritional products / foodstuffs, Power meters, Headphones. When selecting the items you wish to use your voucher on, make sure that your voucher value covers the entire cost of your order including delivery and also note that discount codes cannot be used on cycle to work orders.
All Planet X, On One and Holdsworth Bikes carry a 3-year warranty as standard for the original owner (Titus titanium bike frames feature a lifetime warranty as standard for the original owner). All other branded goods carry the full manufacturer's warranty, which may vary in duration but will be a minimum of 1 year. Any component replaced or repaired by Planet X will be still covered for the remaining period of the original product. For more information, we have a range of helpful documents relating to warranty here.
If you wish to cancel your order, or if you have any queries before, during or after your purchase please contact our UK-based customer services team (or click the Live Help button).
If you wish to return your order, please visit our returns and refunds page.
If you wish to return part of your Cycle to Work order, a credit will be applied to your PLANET X account equal in value to the item you are returning. Your account credit cannot be used on items that are not included on the Cycle to work scheme bikes and cycling accessories list (see 'What items does my Cycle to Work scheme voucher